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Answering Customer Questions
Answer customers instantly at any hour — an AI chatbot for business handles routine questions in chat, messengers and email, and passes complex enquiries to an employee together with the conversation history.
What you get
- A chatbot on your website, WhatsApp, Telegram and VK
- Answers to common questions about products, delivery, payment and returns
- Handling of enquiries outside business hours and at weekends
- Handover of complex questions to an employee together with the conversation history
- Capture of enquiries and customer contacts directly in the chat
Benefits
| 24/7 answers | The customer gets a reply straight away, even at night and at weekends, without waiting for the working day to start. |
| Cheaper support | AI closes part of the enquiries entirely on its own, reducing the load and the cost of your support team. |
| Happier customers | Fast and accurate answers increase loyalty and reduce the number of abandoned enquiries. |